Customer Support Specialist

6 days ago


North Kingstown, Rhode Island, United States Ocean State Job Lot Full time

At Ocean State Job Lot, we are seeking a highly skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional customer service and resolving issues from inception to resolution.

About the Role

This is an exciting opportunity to work with a dynamic team under the direction of the Customer Service department. As a Customer Support Specialist, you will be the primary point of contact for customers and will work closely with other departments across the company to resolve issues efficiently.

The estimated salary for this role is around $40,000 per year, based on industry standards and location. This compensation package reflects the importance of this position in delivering exceptional customer experiences.

Job Description
  • Job Summary: Provide top-notch customer service and support to ensure customer satisfaction.
  • Key Responsibilities:
    • Handle customer complaints and issues professionally and efficiently.
    • Work collaboratively with cross-functional teams to resolve customer issues.
    • Provide accurate and timely information to customers regarding products and services.
Requirements and Qualifications

To be successful in this role, you should possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. A high school diploma or equivalent is required, and previous experience in customer service or a related field is preferred.

Benefits

Ocean State Job Lot offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide ongoing training and development opportunities to help you grow in your career.



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