Operational Manager
1 week ago
Voda Cleaning & Restoration of Martinsburg & Winchester is seeking an experienced Operational Manager to lead our water restoration and carpet cleaning teams. As a key member of our leadership team, you will be responsible for overseeing daily operations, ensuring projects are completed efficiently and safely, and driving revenue growth.
Responsibilities:- Oversee the day-to-day operations of our water restoration and carpet cleaning departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
- Manage and schedule teams for efficient execution of services, including water restoration, carpet cleaning, and related tasks.
- Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
- Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations.
- Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards.
- Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
- Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction.
- Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators.
- A minimum of 2-5 years of experience in water restoration and carpet cleaning operations.
- Proven experience in team management and leadership roles.
- Strong organizational, communication, and customer service skills.
- Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
- Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.
- A competitive salary of $60,000 - $80,000 per year, depending on experience.
- Bonus based on performance.
- Opportunity for advancement and professional growth.
- Wellness resources and benefits package.
Voda Cleaning & Restoration of Martinsburg & Winchester is a premier provider of cleaning and restoration services in the United States. With a commitment to excellence and a focus on sustainable practices, we utilize the latest technologies and techniques to ensure optimal results. Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.
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