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Maintenance Manager for Artisan

2 months ago

Cleveland, Ohio, United States NRP Group Full time
About the Role

We are seeking a highly skilled Maintenance Supervisor to join our team at the NRP Group. As a key member of our maintenance team, you will be responsible for ensuring the overall maintenance and upkeep of our properties, including scheduling and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, and responding to customer service requests.

Key Responsibilities
  • Maintenance Services
    • Direct and oversee all aspects of maintenance of the community, including scheduling and performing preventative maintenance, inspections, nighttime lighting audits, and janitorial services.
    • Maintain accurate records for all required reporting and record keeping outlined by NRP policy.
    • Walk the property daily to uphold curb appeal and monitor safety issues.
    • Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations.
    • Follow expense guidelines, monitor operating expenses, and make recommendations for cost-saving strategies for the community.
    • Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies.
    • Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget.
    • Coordinate all contracted services, including soliciting and analyzing bids, assessing work once completed, and tracking invoices to guarantee timely payment.
    • Complete all service requests and apartment turnovers in line with NRP policy and procedure.
    • Supervise use of property golf carts and all other major tools and equipment when applicable.
    • Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs.
    • Conduct and document monthly safety meetings, including procedures, training, safety equipment, MSDA, and use of equipment.
    • Perform other duties as required.
  • Customer Service
    • Complete service requests from residents and team members in a timely fashion, in accordance with company policy.
    • Ensure excellent customer service with a courteous and professional attitude toward all customers and team members.
    • Audit key tracking system daily and weekly.
    • Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
    • May occasionally be required to assist at other properties.
    • Run errands to support the property as necessary.
  • Personal Development
    • Support and assist Community Manager and Recruiting Department with new hire selection.
    • Train, coach, and mentor team members, ensuring appropriate training is received.
    • Create a team environment: hold weekly team meetings; manage by goals, open communication.
    • Generate work and on-call schedule for service employees.
    • Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.
    • Provide recommendations for compensation adjustments, promotions, and terminations.
    Requirements
    • Education: High school diploma or equivalent; CFC Universal Certification; sufficient knowledge to thoroughly complete maintenance assessment up to the standard of a Maintenance Supervisor.
    • Experience: At least 5+ years of experience in maintenance and repair for apartment communities.
    • Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi experience preferred.
    • Other Requirements: Valid Driver's License and reliable transportation.
    About the NRP Group

The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in multiple states. We are committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.