Technical Solutions Specialist

5 days ago


Torrance, California, United States Peak Technologies Full time
Job Summary

We are seeking a highly skilled Technical Solutions Specialist to join our team at Peak Technologies.

About the Role

This is a remote-based position that requires frequent travel to customer sites across the country, with occasional overnight stays. The successful candidate will be responsible for providing exceptional technical support and solutions to our customers, ensuring their peak performance in supply chain and field-based business processes.

Key Responsibilities
  • Promote and sell service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
  • Maintain accurate inventory levels and adhere to approved policies and procedures for Inventory Controls.
  • Provide timely and detailed documentation of field activities, expenses, time reporting, and other relevant information.
  • Deliver outstanding customer service, ensuring customer satisfaction when resolving product issues and complaints.
  • Communicate effectively with customers and internal stakeholders regarding service call status, ETA's, and resolution status.
  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS AND INTERNAL STAKEHOLDERS THROUGH REGULAR INTERACTION AND COMMUNICATION.
Requirements

The ideal candidate will possess:

  • Field service repair experience of copiers and printers.
  • Electromechanical experience in machine repair.
  • Near-expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
  • An associate degree or 5+ years of work experience in field service, IT, or a similar industry.
  • Certification in information technology, process improvement, or similar disciplines is desired.
  • Strong computer skills and phone application skills using Microsoft Windows-based programs.
  • A valid driver's license and safe driving record.
  • Ability to lift 50 pounds without limitations or constraints.
  • Willingness to travel extensively throughout the country.
Salary and Benefits

The estimated salary range for this position is $70,000 - $90,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

What We Offer

At Peak Technologies, we pride ourselves on being a trusted business partner for some of the world's largest companies. As a Technical Solutions Specialist, you will have the opportunity to work with cutting-edge technology and make a real impact on our customers' success.



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