IT Systems Specialist
2 weeks ago
Sundance Holdings Group, LLC is seeking a skilled and motivated IT Systems Specialist to enhance our operational efficiency. We are a prominent omni-channel specialty retailer committed to fostering creativity and originality.
Position Summary
The IT Systems Specialist plays a crucial role in delivering technical support to users, primarily through our IT ticketing system and on-call support.
This role involves engaging with users to thoroughly understand their challenges, ensuring issues are either resolved or escalated to the relevant IT personnel.
Key Responsibilities
- Analyze, review, and modify software systems, including coding, testing, debugging, and implementation to support application systems.
- Collaborate with users to identify existing procedures and clarify program goals. Possess a solid understanding of standard concepts, practices, and procedures within the IT field.
- Document, track, and monitor issues until successful resolution is achieved.
- Manage ticket submissions, track their status, and regularly update management on progress.
- Follow established guidelines and instructions to execute job functions effectively.
- Create internal documentation for issue resolutions that have not been previously recorded.
Commitment to Excellence
We strive for exceptional service, prompt issue resolution, and nurturing positive relationships with users and the IT team. Flexibility to perform a variety of tasks as required is essential.
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