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Customer Success Manager
2 months ago
We are seeking a highly motivated and skilled Customer Success Manager to join our team at Beti. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our construction customers.
Key Responsibilities- Serve as the primary point of contact for assigned construction clients, building trust and proactive communication.
- Understand each client's business objectives, challenges, and requirements to effectively align our solutions with their needs.
- Develop and execute customer success plans to ensure clients achieve their desired outcomes and maximize the value of our products and services.
- Regular travel to customers' construction sites to conduct check-ins and business reviews with clients to assess their satisfaction levels, identify opportunities for improvement, and address any concerns.
- Collaborate with the sales team to support the onboarding process and ensure a smooth transition from the sales phase to customer success.
- Proactively identify upsell and cross-sell opportunities based on client needs and provide appropriate recommendations to the sales team.
- Act as an internal advocate for customers, representing their needs and interests to cross-functional teams within the company.
- Collaborate with the product development team to provide customer feedback and contribute to the continuous improvement of our solutions.
- Excellent interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical audiences.
- Strong problem-solving and analytical skills, with the ability to identify and address customer needs and issues.
- Demonstrated ability to manage multiple client accounts and prioritize tasks in a fast-paced environment.
- Ability to build strong relationships, establish trust, and effectively collaborate with clients and internal stakeholders.
- Driver's license, as the job involves traveling in the area and occasionally traveling throughout the tristate area.
- Understanding of the construction industry and its unique challenges, processes, and workflows.
- The job requires office work and field work.
Proven experience in a customer success management or account management role, preferably within the construction industry and/or SaaS sector.
