Consumer Loan Consultant I

1 week ago

Enola Pennsylvania, United States Members 1st Federal Credit Union Full time

Overview:
Joining the Members 1st team means becoming part of a larger mission beyond just a credit union. You will be welcomed into our faM1ly, a close-knit group driven by ambitious goals and strong values.

As we continue to expand, we invite you to grow alongside us.

Our commitment to our associates goes beyond competitive salaries.

We offer exceptional healthcare, paid benefits, opportunities for career advancement, and a healthy work-life balance - all within an environment that values your uniqueness.


Responsibilities:


The role of the Consumer Loan Consultant I involves overseeing the consultation and intake processes for consumer loans, credit, and debit card products offered by the Credit Union, ensuring compliance with internal policies and regulatory standards while meeting Service Level Agreements (SLA's). This position is focused on delivering accurate and timely consultations and intake for consumer loans and card products.

While this role does not involve budgetary responsibilities, it requires oversight of daily tasks to ensure success and demands analytical skills to fulfill essential job functions.


The Consumer Loan Consultant I is tasked with the consultation, intake, and support of both secured (non-real estate and real estate secured) and unsecured products (consumer loans, credit, and debit), necessitating a diverse skill set related to the loan and card processes.

This includes, but is not limited to, providing member service through various communication channels such as phone, chat, email, and mail, conducting member consultations, processing applications, supporting branches with consumer lending, and ensuring adherence to internal policies and regulatory guidelines. Building relationships, assisting with associate training, conducting business acceptance systems testing, and participating in specialist projects and other assigned duties are also key components of this role.

This position requires on-site presence at our Headquarters.

SKILLS:

  • Strong resourcefulness, problem-solving, and analytical capabilities
  • Excellent communication, interpersonal, and customer service skills
  • Proficient in Microsoft Office and related consumer lending software

PREFERENCES:

  • Experience in consumer lending is preferred

CORE COMPETENCIES:

  • Effective knowledge
  • Accountability and self-management
  • Teamwork and leadership
  • Communication
  • Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • Ability to communicate effectively in English, both orally and in writing
  • Capable of performing activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
  • Ability to sit for extended periods
  • Sufficient manual dexterity for operating a PC keyboard and other standard office equipment
  • Willingness to travel occasionally, including overnight trips
  • Ability to exert minimal force occasionally to lift, carry, push, pull, or move objects

Qualifications:
Entry Level: 0-1 years of progressive experience in consumer lending within at least one product line: Direct

About Us:


At Members 1st, we seek individuals who bring their authentic selves to work because we prioritize diversity, inclusion, and belonging, along with those who embrace the philosophy of, WE>me.

To ensure alignment with our company mission, vision, values, and culture, please refer to the information below.

Company Culture is at Our Core

One key concept we want you to grasp about us is the importance of WE. It’s a simple word but carries significant meaning here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions:
WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision:

WE are expanding our faM1ly by providing everything needed for financial well-being throughout all of life's moments and milestones.


Our Values:
WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders - both at work and in the communities we serve. WE are responsible stewards of our members' funds. WE are faM1ly.

Company Perks:
Quick Reference

  • Competitive compensation with opportunities for career advancement, job security, annual increases, and bonus potential
  • Nationally recognized 401K with up to 10% company match to help you prepare for your future
  • A variety of benefits and incentives to maintain mental and physical health
  • Associate Tuition Assistance – we may help cover costs for your continuing education courses or degree
  • Affordable cost-sharing options for three different medical plans, dental plan, and vision plan
  • 11 paid holidays and ample paid time off for life events, vacations, and relaxation
  • We are committed to fostering a healthy work/life balance to support all aspects of your life
  • We cover visits to our confidential Employee Assistance Program for various life challenges
  • With family always in mind, we offer Paid Parental Leave for both mothers and fathers to support bonding time with your new child
  • Make a difference through volunteering with local charities or enjoy networking with our members at community events
  • We are dedicated to our associates, providing professional development, leadership training, and coaching opportunities
  • Opportunities to plan events, enhance recognition programs, network, and connect with other associates by joining or leading one of our established Associate Resource Groups (ARGs)
  • Women in Leadership
  • Diversity, Inclusion, and Belonging
  • Care Connections
  • PEER (Peer Experience, Engagement, and Recognition)
  • Mandatory fun? Yes, please. Enjoy team building, special events, and our family atmosphere
Join a company that grows with you – both personally and professionally

Education Level:
General and business knowledge equivalent to a high school diploma

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