Customer Service Associate
6 days ago
The Overnight Closer position at Planet Fitness is a vital role that requires a strong focus on customer service and operational excellence. As an Overnight Closer, you will be responsible for providing a superior level of customer service to our members, prospective members, and guests while ensuring the smooth operation of our club.
You will be the last point of contact for our members before closing time, making sure they have everything they need for a great workout experience. This includes checking members into the system, answering phone calls, and responding to member inquiries in a timely and professional manner.
We're seeking a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service. If you have a passion for fitness and health, and are looking for a challenging and rewarding role, we encourage you to apply
Key Responsibilities:
- Greet members, prospective members, and guests in a friendly and welcoming manner.
- Handle all front desk related activities, including checking members into the system, answering phone calls, and responding to member inquiries.
- Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
- Closing shift for that business day and creating a bank deposit for next day.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Punctuality and reliability are musts.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Benefits:
- Competitive salary: $45,000 - $55,000 per year.
- Employee Recognition Program.
- Advancement Opportunities.
- Sign on bonus up to $500.
About Us:
We're one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. Our mission is to enhance people's lives with an affordable, high-quality fitness experience. We believe that fitness should be accessible to everyone, regardless of age or background.
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