Fitness Center Customer Service Representative

5 days ago


Stillwater, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time

Job Overview

The Fitness Center Customer Service Representative will provide a superior level of customer service to Planet Fitness members, prospective members and guests at our state-of-the-art PF Baseline Fitness facility.

Responsibilities

  • Greet members, prospective members and guests in a friendly manner and provide exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a professional manner and assist callers with various questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.

Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are musts.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.

Estimated Salary: $40,000 - $55,000 per year, depending on experience and qualifications.

Benefits

  • Employee Recognition Program.
  • Advancement Opportunities.
  • Sign-on bonus up to $500.


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