Fitness Center Customer Service Representative
5 days ago
Job Overview
The Fitness Center Customer Service Representative will provide a superior level of customer service to Planet Fitness members, prospective members and guests at our state-of-the-art PF Baseline Fitness facility.
Responsibilities
- Greet members, prospective members and guests in a friendly manner and provide exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a professional manner and assist callers with various questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are musts.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Estimated Salary: $40,000 - $55,000 per year, depending on experience and qualifications.
Benefits
- Employee Recognition Program.
- Advancement Opportunities.
- Sign-on bonus up to $500.
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