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Financial Assistance Advisor

2 months ago

Haverhill, Massachusetts, United States ECPI University Full time
Job Summary

We are seeking a highly skilled and compassionate Financial Assistance Advisor to join our team at ECPI University. As a key member of our Student Services department, you will play a vital role in providing exceptional support to our students as they navigate the financial aid process.

Key Responsibilities
  • Financial Aid Counseling: Provide personalized guidance and support to students and their families on financial aid options, eligibility, and application procedures.
  • Financial Data Analysis: Collect and analyze financial data to determine student eligibility for financial aid and make awards within federal, donor, and institutional guidelines.
  • Student Communication: Respond to student inquiries and requests regarding financial aid programs and eligibility, providing clear and concise information to ensure a smooth experience.
  • System Management: Analyze system-generated reports to verify student eligibility and compliance with federal and institutional guidelines, notifying students of any changes or alternatives.
  • Collaboration: Interface with students, lenders, employers, and Student Services staff to resolve concerns and provide exceptional customer service.
Requirements
  • Education: Bachelor's degree preferred.
  • Experience: 2-3 years of related experience.
  • Skills: Proficiency in Microsoft Office, CampusVue Student database, and AI tools; excellent oral and written communication, organizational, and analytical skills.
What We Offer

As a Financial Assistance Advisor at ECPI University, you will enjoy a stable work environment, professional growth opportunities, and competitive benefits, including a tuition scholarship program, comprehensive benefits, and 401(k) participation.