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Branch Manager

2 months ago

Sulphur, Oklahoma, United States International Bank of Commerce Full time
Job Summary

The Branch Manager is responsible for delivering exceptional customer experiences and driving branch growth through a customer-centric approach. This role requires a strong leader who can motivate and develop a team to achieve sales and service goals.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to meet the needs of customers and drive customer satisfaction.
  • Sales Performance: Maintain branch sales performance expectations and establish individual goals to drive sales growth.
  • Team Development: Assist in employee development through role plays and observation, and implement the IBC Mission to drive a culture of excellence.
  • Community Involvement: Establish community involvement and partnerships to drive business growth and customer engagement.
  • Compliance: Understand and meet compliance expectations, including exceptions and branch checklists.
  • Time and Attendance: Maintain and supervise time and attendance, and ensure accurate record-keeping.
Requirements
  • Education: High School diploma or GED equivalent, with some college preferred.
  • Experience: Customer service working experience preferred.
  • Skills: Effective English verbal and written communication skills, computer literacy, and working knowledge of Microsoft Office.