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Customer Engagement Specialist

2 months ago

San Leandro, California, United States Terra Tech Corp. Full time

Company Overview:

Terra Tech Corp

Join a leading organization in the cannabis industry, where we prioritize trust and quality in our products and services. Our retail environment is designed to be welcoming and informative for all customers.

Position: Sales Associate

The Sales Associate plays a crucial role in enhancing the customer experience by providing knowledgeable assistance and ensuring a seamless purchasing process.

Key Responsibilities:

  1. Welcome customers with a friendly demeanor, adhering to our service standards.
  2. Engage effectively with customers to boost sales while delivering exceptional service.
  3. Inform customers about different cannabis strains, their uses, and consumption methods.
  4. Maintain compliance with all relevant state and local regulations.
  5. Efficiently operate the Point of Sale (POS) system.
  6. Ensure cleanliness and organization of the retail space.
  7. Promote the company’s values and culture through integrity and honesty.
  8. Anticipate customer needs by observing store dynamics.
  9. Maintain professionalism during busy periods, setting a positive example for the team.
  10. Communicate changes in team morale or performance to management.
  11. Perform additional duties as required by management.

Qualifications:

High school diploma or equivalent is required. Previous experience in the cannabis sector is preferred.

Communication Skills:

  • Proficient in English, both written and spoken.
  • Strong interpersonal skills to interact effectively with all levels of personnel.
  • Ability to create clear written communications.
  • Capable of conveying information succinctly and effectively.
  • Comfortable in a diverse business environment.

Knowledge and Skills:

  • Self-motivated with a commitment to personal growth.
  • Strong conflict resolution abilities.
  • Understanding of retail cannabis operations and relevant regulations.
  • Proven problem-solving and time management skills.
  • Reliable and adaptable work habits.
  • Attention to detail and accuracy in tasks.
  • Ability to operate office equipment and POS systems proficiently.
  • Research skills to comprehend cannabis retail regulations.
  • Maintain confidentiality and demonstrate integrity.
  • Work independently and collaboratively within a team.

Physical Requirements:

  • Ability to bend, twist, and perform tasks at a workstation.
  • Frequent use of standard office equipment.
  • Strong communication skills.
  • Ability to focus on tasks amidst interruptions.
  • Capable of standing or walking for extended periods.
  • Occasional lifting of up to thirty pounds.

Work Environment:

Primarily a busy retail setting with moderate noise levels and direct interaction with cannabis products.

Benefits:

  • Positive company culture.
  • Opportunities for career advancement.
  • Comprehensive medical, dental, and vision insurance.
  • Employer-paid disability and life insurance.
  • 401(k) plan with company matching.
  • Employee assistance programs and referral bonuses.
  • Paid time off and holidays.
  • Engaging company events and activities.
  • A supportive and talented team of colleagues.