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Customer Service Associate

2 months ago

Fremont, California, United States 99 Ranch Market Full time

About 99 Ranch Market

99 Ranch Market is a leading Asian supermarket chain with over 70 stores across the United States. We are dedicated to providing our communities with high-quality products and exceptional service. Our commitment to excellence drives us to continuously expand and evolve, offering a diverse range of goods and experiences.

Job Summary

As a Customer Service Associate, you will play a vital role in ensuring a positive shopping experience for our valued customers. You will be responsible for assisting customers with their purchases, answering inquiries, and providing exceptional service throughout their visit.

Responsibilities

  • Warmly greet customers and provide prompt assistance with their needs.
  • Accurately identify products and assist customers in locating items.
  • Process customer transactions efficiently and accurately, handling cash and other payment methods.
  • Bag groceries carefully and securely for customer convenience.
  • Answer customer inquiries via phone or in person, demonstrating excellent communication skills.
  • Handle customer returns and exchanges according to company policies.
  • Maintain a clean and organized work area, adhering to established procedures.

Requirements

  • Ability to stand for extended periods.
  • Ability to lift and carry objects weighing up to 25 pounds.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Strong customer service orientation and communication skills.