Client Leader for Higher Education

1 week ago


Chicago, Illinois, United States DLR Group Full time
About the Role

This is an exciting opportunity to join DLR Group as a Client Leader, focusing on Higher Education projects. As a key member of our team, you will play a crucial role in business development, client relationship management, and leading contract negotiations. Your expertise will be essential in educating clients about our design process while collaborating with project managers to ensure financial success.

Key Responsibilities
  • Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations.
  • Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members.
  • Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports.
  • Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants.
  • Participate in client contract negotiations, manage change requests, and approve project plan modifications.
  • Support business development initiatives by contributing to RFP responses and participating in client interviews.
  • Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables.

Requirements
  • Bachelor's degree in Architecture, Engineering, Interior Design, or a related construction field (Professional licensure preferred).
  • At least 10 years of professional experience in the AEC industry, inclusive of at least 5 years in a client-facing role for Higher Education projects.
  • Strong understanding of business management principles, including strategic planning, resource allocation, and leadership.
  • Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction.
  • Expertise in design techniques and tools for producing technical plans, drawings, and models.
  • Familiarity with building methods, materials, and systems for construction and renovation projects.
  • Strong critical thinking, time management, and communication skills, both verbal and written.
  • Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations.

Salary Estimate
$120,000 - $150,000 per annum, depending on experience.
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