Inbound Contact Center Representative

1 week ago


Rio Rancho, New Mexico, United States Disability Solutions Full time
Key Responsibilities

We are seeking a skilled individual who can identify client needs and recommend solutions when fraud has been identified. You will also record data captured during client interactions accurately, identify and escalate items requiring risk review, exception handling, or further analysis, and read frequent updates and learning materials while implementing them into conversations with speed and accuracy.

You must comply with industry regulations, bank procedures, integrity levels of the department's system, and financial controls. Our ideal candidate has excellent attention to detail, customer service management skills, and active listening abilities.

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