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Healthcare Customer Service Representative

2 months ago

Dover, Ohio, United States Cleveland Clinic Full time
Position Overview:
As a vital member of the Cleveland Clinic team, the Patient Service Specialist plays a crucial role in delivering exceptional healthcare experiences. This position is dedicated to ensuring that patients and their families receive the highest level of service in a welcoming environment.

Key Responsibilities:
  • Deliver a comprehensive and proactive 'Patients First' experience for all patients and visitors.
  • Utilize the HEART model to investigate, triage, and resolve patient concerns effectively.
  • Create a professional atmosphere, interacting with patients to ensure stellar experiences.
  • Handle patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, and record tracking.
  • Schedule appointments and manage arrival and departure desk activities.
  • Maintain confidentiality of patient information and assist in educating patients on MyChart and Appointment Pass.

Qualifications:
Minimum Requirements:
  • High school diploma or GED with two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; OR an associate's degree with one year of experience; OR a bachelor's degree.

Preferred Qualifications:
  • Familiarity with medical terminology.

Physical Requirements:
Normal or corrected vision, hearing, and speech are essential for this role.

Personal Protective Equipment:
Adherence to standard precautions using personal protective equipment as required is expected.

Cleveland Clinic Health System is committed to fostering a diverse workforce and is proud to be an equal employment employer, welcoming applications from women, minorities, veterans, and individuals with disabilities.