Store Protection Specialist

9 hours ago


Derby, Kansas, United States Ross Stores, Inc. Full time
Job Summary:

This role is responsible for providing a visible presence at store entrances and exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong commitment to customer service.

Key Responsibilities:

Maintaining a Safe and Secure Environment:
  • Ensure a safe and secure environment for associates and customers by monitoring store entrances and exits, identifying potential safety issues, and removing clutter.
  • Provide a visible presence at store entrances and exits, making eye contact and greeting customers in a friendly and courteous manner.
  • Partner with store leadership to ensure compliance with loss prevention directives and minimize operational shortage.
Developing Great Teams and Partnerships:
  • Provide excellent customer service by greeting customers, answering questions, and resolving issues in a friendly and courteous manner.
  • Treat all customers and associates with respect and professionalism.
  • Develop and maintain strong relationships with internal and external partners, including conference calls, scheduled district meetings, and educational sessions.
Mitigating Theft and Fraud:
  • Monitor store entrances and exits for potential theft and fraud, identifying suspicious behavior and gathering theft indicators.
  • Communicate effectively with store leadership and loss prevention leadership to impact shortage trends.
  • Adhere to company policy for external theft response and execute all company best practices to minimize operational shortage.
Qualifications and Special Skills:
  • High school education or equivalent required; AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active security guard license preferred.
  • Ability to work effectively in a fast-paced environment and have strong communication skills.
  • Demonstrated ability to build and maintain relationships with the store team and provide excellent customer service.
  • Proven ability to effectively resolve conflict and comply with all applicable federal and state laws and regulations for security positions.


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