Client Relationship Specialist

4 days ago


Metairie, United States Flexicrew Technical Services (FTS) Full time

Job Title: Client Relationship Specialist

Estimated Salary: $60,000 - $85,000 per year.

We are looking for a skilled Client Relationship Specialist to join our team at Flexicrew Technical Services (FTS). As a key member of our team, you will be responsible for managing and maintaining relationships with our clients, ensuring their employee benefits programs are administered efficiently and effectively.

Key Responsibilities:

  • Build and maintain strong relationships with clients by providing exceptional customer service and support.
  • Manage client accounts, including enrollment processes, plan changes, and benefits administration.
  • Collaborate with insurance carriers and other vendors to resolve any issues related to claims, billing, and coverage.
  • Develop and implement client-specific communication strategies to enhance employee understanding and engagement with their benefits.
  • Stay up-to-date with industry trends and best practices in benefits administration.
  • Ensure compliance with privacy laws and company policies when handling sensitive information.
  • Participate in ongoing professional development to stay current with industry changes and advancements.

Qualifications:

  • Bachelor's degree in Business Administration, Human Resources, or related field preferred.
  • Minimum of 3 years of experience in customer service or account management, preferably in the insurance or employee benefits industry.
  • Strong knowledge of employee benefits, including health, dental, vision, life, and disability insurance.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members at all levels.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with benefits administration software.
  • Strong organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.


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