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Investment Technology Support Specialist
2 months ago
Become a Key Player - Technical Support Analyst
Are you enthusiastic about delivering outstanding technical support and ensuring the seamless functionality of essential applications within an Investment Management organization? Janus Henderson Investors is in search of a committed Technical Support Analyst to become part of our team and aid in our objective of achieving exceptional financial results for our clients.
Why Join Janus Henderson?
Our Vision: At Janus Henderson, we are dedicated to assisting clients in defining and realizing their financial aspirations through unique insights, disciplined investment strategies, and top-tier service. If you resonate with our principles of prioritizing Clients, valuing Execution, emphasizing Teamwork, embracing Diversity, and fostering Trust, we invite you to connect with us.
Your Responsibilities:
- Ensure the team adheres to service level agreements for critical applications
- Provide effective support for daily operational requirements
- Proactively oversee applications to guarantee optimal performance
- Manage and resolve user support inquiries
- Lead the team during significant incidents
- Coordinate communication regarding issues with IT and business stakeholders
- Facilitate training and growth opportunities for support analysts
Essential Skills:
- Experience with essential tools in Investment Management
- Proficiency in SQL, Active Directory, JIRA, Excel VBA
- Understanding of project management frameworks and IT principles
- Ability to communicate and clarify issues between IT and business
- Strong analytical and problem-solving abilities
Benefits of Joining Our Team:
- Flexible working arrangements and accommodation options
- Generous vacation policies
- Paid time for volunteering and support for professional development
- Commitment to Diversity, Equity, and Inclusion
- Parental leave benefits and family support services
If you are a dedicated IT professional with a passion for supporting mission-critical applications and a commitment to excellence, we encourage you to consider joining Janus Henderson's dynamic team.