Customer Service Support Representative

5 days ago


Fort Mill, South Carolina, United States Carolina Concepts Full time

We are seeking an experienced Entry Level Claims Support to join our team at Carolina Concepts. The ideal candidate will have excellent customer service skills, be able to communicate effectively with clients and insurance companies, and possess a strong work ethic.

Job Description

In this role, you will be responsible for performing account management duties, including handling client paperwork and resolving any issues that may arise. You will also be working closely with national insurance companies to call in claims and submit invoices. Additionally, you will provide top-notch customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.

Responsibilities
  • Perform account management responsibilities, including being the client's main contact and handling paperwork and customer issues
  • Work with national insurance companies to call in each claim and submit the customer information and complete the invoice (paperwork)
  • Provide top-notch customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
  • Set up appointments for installation and technician team
  • Maintain professionalism in all verbal and written communications

We estimate the salary for this position to be around $45,000 - $55,000 per year, depending on experience.



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