Member Services Representative
7 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Fitton Clubs.
Key Responsibilities:- Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
- Answer phone calls and respond to member inquiries in a timely and professional manner.
- Check members in, tour, and sign up new members, log amenities, and communicate updates and events.
- Conduct beverage and merchandise purchases, and utilize the POS system to assist with membership cards, address changes, and billing questions.
- High school diploma or equivalent required.
- Exceptional customer service skills and ability to interact positively with members and coworkers.
- Prior customer service experience preferred.
- Ability to work in a fast-paced environment and maintain a positive attitude.
- Physical demands include standing, walking, and lifting moderate weights.
- Medical, dental, and vision insurance.
- PTO paid time off.
- Free Black Card membership.
- 401(k) and Roth retirement savings plans.
- Healthcare and dependent care flexible spending accounts.
We are an equal opportunity employer and participate in E-Verify for all Utah locations.
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