Member Services Representative

7 days ago


Piqua, Ohio, United States Planet Fitness - Fitton Clubs Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Fitton Clubs.

Key Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Answer phone calls and respond to member inquiries in a timely and professional manner.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events.
  • Conduct beverage and merchandise purchases, and utilize the POS system to assist with membership cards, address changes, and billing questions.
Requirements:
  • High school diploma or equivalent required.
  • Exceptional customer service skills and ability to interact positively with members and coworkers.
  • Prior customer service experience preferred.
  • Ability to work in a fast-paced environment and maintain a positive attitude.
  • Physical demands include standing, walking, and lifting moderate weights.
Benefits:
  • Medical, dental, and vision insurance.
  • PTO paid time off.
  • Free Black Card membership.
  • 401(k) and Roth retirement savings plans.
  • Healthcare and dependent care flexible spending accounts.

We are an equal opportunity employer and participate in E-Verify for all Utah locations.



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