Sales and Leasing Representative
4 weeks ago
The Sales and Leasing Consultant is a key member of our team at Jack Giambalvo Family of Dealerships. This role is responsible for selling new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.
Key Responsibilities
- Realize that business is built on customer satisfaction and devote oneself to guaranteeing satisfaction to customers.
- Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
- Determine each customer's vehicle needs by asking questions and listening.
- Demonstrate new and used vehicles (includes test drives).
- Deliver vehicles to customers. This process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.
- Attend sales meetings.
- Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Maintain prospect development using the Customer Relationship Management system.
- Keep abreast of new products and incoming inventory, features, accessories, etc., and their benefits to customers.
- Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Requirements
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- Valid in-state driver's license.
- Professional personal appearance.
- Excellent communication skills.
- Ability to sell a minimum quota according to dealership standards.
Work Environment
This role will require standing and moving throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. It will also involve spending time outdoors showing vehicles to prospective customers and driving vehicles in traffic during test drives. Evening, holiday, and weekend work hours will be required.
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