Customer Experience Associate

3 days ago


Wayne, New Jersey, United States Michaels Stores Full time
Customer Experience Associate Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a well-organized store environment, and supporting the overall success of our store.

Key Responsibilities:
  • Provide fast and friendly customer service, ensuring a positive shopping experience for all customers.
  • Maintain a clean and organized store environment, adhering to company standards and procedures.
  • Support the merchandise return and go-back process, ensuring efficient and accurate processing.
  • Engage customers on the benefits of our Rewards program and complete enrollments.
  • Educate customers on our Voice of Customer (VOC) survey.
  • Participate in truck unloading and stocking processes, ensuring timely and accurate completion.
  • Support shrink and safety programs, adhering to company policies and procedures.
  • Assist with Omni-channel processes, ensuring seamless customer experiences.
Requirements:
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
Work Environment:

Our store is a public retail setting with climate-controlled areas. Some stock rooms may not be climate-controlled, and outdoor work may be required for tasks such as retrieving shopping carts or unloading trucks. The Frame shop contains glass cutters and heat presses. Work hours include nights, weekends, and early mornings.



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