Financial Counselor Support Specialist

1 week ago


Syracuse, New York, United States Crouse Hospital Full time
Financial Counseling Support Role

The Financial Counseling Support role at Crouse Health involves accurately and efficiently assessing patients for insurance status and providing assistance to those who may require financial aid.

Key Responsibilities:
  1. Counseling and Support: Counsel patients and families regarding all financial options, including New York State insurance programs, hospital charity care, and other payment options.
  2. Documentation and Data Entry: Properly document and accurately enter patient information into the NYS Marketplace and hospital financial system.
  3. Medicaid and Insurance Verification: Diligently obtain and verify Medicaid and refer commercial insurance to the appropriate department.
  4. Tracking and Monitoring: Efficiently maintain comprehensive tracking reports of hospital charity care applications and Medicaid applications to monitor status and conversion rates.
  5. Problem-Solving and Investigation: Proficiently investigate problem accounts, identify and update any missing information in an organized fashion.
  6. Insurance and Charity Care Reports: Accurately and efficiently monitor all pending insurance and charity care reports and worklists.
  7. Long-Term and Short-Term Rehabilitation: Counsel patients and families regarding long-term and short-term rehabilitation applications with the county.
  8. Additional Duties: Assume other duties as assigned by department leadership.
Requirements:

Required:

  • High School Diploma or equivalent required.
  • Minimum of 3 years experience with insurance verification/authorization, patient account maintenance, or government insurance programs.
  • Certified Application Counselor (CAC) Certification required within 3 months of employment.

Preferred:

  • Associates degree preferred.

Special Skills/Equipment:

  • Solid knowledge and understanding of all major health insurance carriers and government insurance programs.
  • Good knowledge and use of electronic accounting systems.
  • Knowledge of MS Office, including Outlook.

Hourly Rate Range:

$16.90-$32.19/hour

Based on verified education and experience

Work Type: Full-Time

Work Hours: Monday - Friday: 8:30a-5p/9:30a-6p w/ rotating weekends and other shifts assigned



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