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Store Manager in Training Position
1 month ago
We are seeking a highly motivated and experienced individual to join our team as a Store Manager in Training. As a key member of our management team, you will be responsible for supervising and training a team of 2-5 employees, leading new staff onboarding and initial training, and conducting initial interviews for potential new hires.
Key Responsibilities:
- Perform as Manager-on-Duty during scheduled shifts when the Store Ops Manager is not present.
- Supervise, train, and coach team members to ensure excellent customer service and meet sales goals.
- Lead new hourly staff onboarding and initial training, including conducting initial interviews for potential new hires.
- Support the Store Ops Manager with ordering, inventory control, and scheduling.
- Hold staff accountable to Insomnia Cookies' standards, including baking, uniform, and company policies.
- Upsell and provide excellent customer service to ensure customer satisfaction.
Requirements:
- At least 1 year of experience in a supervisory role within a restaurant or retail store.
- Prior experience conducting in-person interviews of hourly support staff.
- Prior Point of Sale (POS) systems experience.
- Ability to utilize MS Office, Word, and our Applicant Tracking System.
- Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
- Must be 18 years of age or older and have legal eligibility for employment in the United States.
About Us:
Insomnia Cookies is a rapidly growing company with a unique bakery and delivery concept. We are committed to providing excellent customer service and creating a fun and exciting work environment for our employees.