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Hospitality Host/Greeter

2 months ago


Orlando Florida, United States Lake Nona Wave Hotel Full time
About the Role

We are seeking a highly skilled and enthusiastic Hospitality Host/Greeter to join our team at Lake Nona Wave Hotel. As a key member of our service team, you will be responsible for providing exceptional guest experiences and ensuring seamless service delivery.

Key Responsibilities
  • Warmly greet guests into the restaurant, creating a welcoming atmosphere and setting the tone for an exceptional dining experience.
  • Proactively support the restaurant team while monitoring dining room activity, ensuring efficient service delivery and minimizing wait times.
  • Collaborate with team members to communicate any special needs or guest requests, demonstrating a commitment to exceptional customer service.
  • Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty, showcasing a proactive and solution-focused approach.
  • Enjoy multi-tasking at a fast pace while maintaining an organized host stand or work area, ensuring a seamless and efficient service experience.
  • Sincerely thank guests leaving the restaurant and invite them to return, demonstrating a genuine appreciation for their business and a commitment to building long-term relationships.
Requirements
  • Flexibility: This is a demanding business, and we look for flexibility with work days and hours, but it's also a lot of fun.
  • Experience: Previous experience passionately providing service to others is preferred.
  • Knowledge: Familiarity of restaurant terminology and food service techniques is preferred.
  • People Person: The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator: Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.