Host/Hostess
4 days ago
Lake Nona Golf & Country Club, a premier private club in Orlando, is seeking a skilled Host/Hostess to provide exceptional service to our members and guests.
Job Summary:The Host/Hostess will be responsible for welcoming members and guests, escorting them to their seats, and ensuring a seamless dining experience. This role requires excellent communication skills, attention to detail, and a passion for delivering outstanding customer service.
Key Responsibilities:- Provide warm and friendly greetings to arriving members and guests
- Escort members to their seats and ensure they have everything they need
- Monitor restaurant activity to optimize seating and dining flow
- Work collaboratively with the food and beverage team to deliver exceptional service
- Assist with side work, including setting and clearing tables, replenishing water, and serving beverages
- Place reservations and ensure knowledge of menu and specials
- Respond to member inquiries in a timely and friendly manner
- Previous experience in the country club environment is preferred
- Food and beverage knowledge is a plus
- Must be upbeat, outgoing, and positive
- Ability to articulate thoughts and actively listen to communicate effectively
- Ability to use empathy to understand members' and guests' feelings and respond accordingly
- Ability to demonstrate proactive hospitality and take the initiative to approach members and guests with a positive attitude
- This role requires standing for long periods, balancing, stooping, and lifting up to 50 pounds
- Must be able to work in hot conditions for extended periods
- Must be physically able to perform assigned work and follow written and verbal instructions
This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required of the Host/Hostess. The employee will be required to follow any other instructions and perform any other duties requested by the supervisor.
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