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Wine and Spirits Department Manager Assistant

2 months ago

Marshfield Wisconsin, United States Festival Foods Full time

Job Summary:

The Wine and Spirits Assistant Department Manager is a key member of the Wine and Spirits team at Festival Foods. This role is responsible for assisting the Wine and Spirits Department Manager in leading a team of associates who are experts in the Festival Foods Wine and Spirits inventory. The successful candidate will provide thoughtful product recommendations and an enjoyable, stress-free shopping experience for guests.

Key Responsibilities:

  • Reinforce Festival culture, customer service, and performance expectations to all Wine and Spirits associates.
  • Assist with hiring and training of new department associates.
  • Finalize and approve weekly work schedules for associates.
  • Assist with performance reviews of associates.
  • Document violations of company policies/procedures by associates and conduct appropriate corrective action, up to and including termination.
  • Answer questions and provide guidance to all Wine and Spirits department associates.
  • Ensure all department standards are being met in the Wine and Spirits department.
  • Observe sales floor and back stock conditions; take action to correct areas of opportunity.
  • Maintain appropriate inventory levels and ensure accurate pricing on products received and sold.
  • Communicate and work cooperatively with vendors, Wine and Spirits Manager, and Wine and Spirits associates to maintain standards and exceed guest expectations.
  • Provide customer service to guests.
  • Assist guests with finding items they are looking for on the sales floor.
  • Take orders and other special requests.
  • Answer the telephone and assist callers using proper phone etiquette.
  • Address guest concerns and resolve issues when a guest is not satisfied with the service or product received.
  • Check out customer purchases on a cash register.
  • Assist all department associates with daily responsibilities while leading by example.
  • Develop associates to prepare for advancement opportunities.
  • Contribute to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
  • Responsible for the department's timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
  • Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.

Requirements:

  • High School Education or equivalent combination of education and experience.
  • Must be at least 21 years of age in order to sample products sold in the wine and spirits department.
  • Understands being in a leadership role and how to motivate a team of individuals.
  • Thorough knowledge of the retail food business and wine and spirits department operations is strongly preferred.
  • Ability to deal tactfully and effectively with customers and all personnel.
  • Ability to make timely and effective decisions in the absence of the Wine and Spirits Department Manager.
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
  • Thorough understanding of all safety requirements and company safety policies.
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.