Operations Universal Agent

5 days ago


Jacksonville, Florida, United States PNC Full time
Job Summary

PNC is seeking a highly skilled and detail-oriented Operations Universal Agent to join our Retail Lending Services organization. As a key member of our team, you will be responsible for performing critical loan set-up, file quality reviews, processing, and closing of all loan types. This role requires flexibility and adaptability, as you will be working across multiple teams and roles within the operations center to support shifting volume throughout the loan cycle.

Key Responsibilities
  • Performs loan set-up, file quality reviews, processing, and closing of all loan types.
  • Acts as a subject matter expert for project and technology-related work, providing team manager support, and assisting in job coaching.
  • Prepares and delivers closing instructions and documents to facilitate the settlement of loans according to established SLAs.
  • Reviews third-party prepared closing documents for compliance with our instructions and guidelines.
  • Communicates with interested parties to closing transactions and resolves discrepancies.
  • Manages individual loan pipeline to ensure key loan dates and quality benchmarks are achieved.
  • Maintains strong quality control protocols to ensure loan applications are 100% complete per firm and industry requirements.
  • Provides responses and documentation to inquiries and ad hoc requests.
Requirements
  • Associates degree or equivalent experience.
  • 4+ years of related business or functional experience.
  • Strong attention to detail and accuracy.
  • Effective communication and influencing skills.
  • Ability to manage multiple priorities and adapt to changing environments.
What We Offer

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents: Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.



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