Operations Universal Agent

3 days ago


Jacksonville, Florida, United States PNC Full time
Job Title: Operations Universal Agent

At PNC, we are committed to delivering exceptional customer experiences. As an Operations Universal Agent, you will play a critical role in ensuring the smooth operation of our loan processing and closing functions.

Key Responsibilities:
  • Perform critical loan set-up, file quality reviews, processing, and closing of all loan types.
  • Act as a subject matter expert for project and technology-related work, provide team manager support, and assist in job coaching.
  • Prepare and deliver closing instructions and documents to facilitate the settlement of loans according to established SLAs.
  • Review third-party prepared closing documents for compliance with our instructions and guidelines.
  • Communicate with interested parties to closing transactions and resolve discrepancies.
  • Manage individual loan pipelines to ensure key loan dates and quality benchmarks are achieved.
Requirements:
  • Associates or equivalent degree and related experience or product knowledge.
  • 4+ years of related business or functional experience.
Competencies:
  • Accuracy and Attention to Detail
  • Decision Making and Critical Thinking
  • Effective Communications
  • Flexibility and Adaptability
  • Influencing
  • Managing Multiple Priorities
  • Operational Functions
  • Problem Management Process
  • Products and Services
Work Environment:

PNC is an inclusive and supportive workplace. If you have a physical or other impairment that might require an accommodation, please contact us at 877-968-7762 or pathfinder@pnc.com.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.



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