Technical Support Specialist

2 days ago


Rochester, New York, United States GoNetspeed Full time
Job Title: Technical Support Representative

GoNetspeed is seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities:
  • Provide Level I and potentially some Level II troubleshooting and technical assistance in the areas of Wi-Fi, PON Networks, Internet, and VoIP.
  • Clearly document all calls via our trouble ticketing system.
  • Communicate complex technical issues to customers in an easy-to-understand manner.
  • Respond professionally and proficiently to customers.
  • Perform customer call backs as appropriate and small business customer support.
  • Proactively monitor all in-service systems and respond to major events appropriately.
Requirements:
  • Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role.
  • Proficiency in the use of Microsoft Office applications.
  • Strong project management and organizational skills are essential.
  • Excellent interpersonal, relationship, and communication skills (written and oral).
  • Understanding of network technology industry and terminology.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.



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