Customer Service Representative

2 days ago


South Burlington, Vermont, United States The University of Vermont Health Network Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at The University of Vermont Health Network. As a key member of our Call Center team, you will provide exceptional front-line customer service to patients, staff, providers, and other members of our community.

Key Responsibilities
  • Assess caller needs and redirect calls, provide required information, or connect callers to the right person in a timely manner.
  • Use independent judgment and various resources to locate protocols or act when they are not readily available.
  • Accurately connect every caller to the right person within the appropriate timeframe.
Requirements

To be successful in this role, you must have an Associate Degree or equivalent education and demonstrated customer service experience in a medical, fast-paced retail, or other business environment.

We are a dynamic team that prioritizes communication and patient care. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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