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Mobile Low Voltage Service Specialist
2 months ago
As a Mobile Low Voltage Service Specialist, you will be responsible for addressing service requests from our Service Resource Center, which includes a brief overview of equipment or system issues.
Key Responsibilities- Engage with customer representatives to identify and clarify equipment or system malfunctions.
- Diagnose issues and carry out repairs on electronic fire alarm systems and other related building system products at various customer locations.
- Perform installation, troubleshooting, and maintenance on a variety of manufacturers' Fire & Life Safety systems, including those from SimplexGrinnell.
- Interpret blueprints, diagrams, specifications, and operational manuals to effectively service equipment.
- Deliver exceptional customer service by maintaining clear communication with district staff and clients to ensure satisfaction.
- Complete Service Acknowledgements accurately using communication devices such as smartphones and laptops.
- Participate in a scheduled on-call rotation to provide timely service.
- Assist in training and mentoring new members of the service team.
- Valid Fire Alarm License is required.
- Proficient in using test equipment, multi-meters, digital analyzers, and commissioning devices.
- Physical capability to lift and transport equipment and tools weighing up to 50-70 lbs.
- Able to work in various challenging positions, including climbing ladders and working in confined spaces.
- Flexibility to work varied hours, including weekends, to meet customer needs.
- Willingness to travel overnight as necessary.
- Maintain an organized truck inventory to ensure prompt response to customer requests.
- Adhere to all licensing requirements as mandated by National, State, and Local regulations.
Johnson Controls International plc. is committed to equal employment opportunity and affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, or disability status.
If you require accommodation during the application process due to a disability, please reach out for assistance.
