Analytics and Insights Lead

2 days ago


Mountain View, California, United States Intuit Full time
About the Opportunity

This is an exciting opportunity to join our Customer Success team at Intuit. We are looking for a data-driven individual with excellent contact center quality assurance, analytical skills, and a passion for delivering actionable insights.

Key Responsibilities
  • Drive quality insights roadmap from data quality, AI/ML, to data visualization
  • Stay current on industry best practices for call center quality assurance, interaction analytics
  • Improve service quality through data-backed audits of third-party partner processes
Requirements
  • 7+ years of analytics experience on conversational text and audio data
  • Proven experience in leading a team of analysts/scientists
  • Experience in AI/ML and LLM integration into analysis/data workflow
What We Offer

$145,000 - $170,000 per year, depending on experience

We offer a collaborative work environment, opportunities for professional growth, and a competitive salary and benefits package.



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