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Retail Customer Service Team Lead

2 months ago

Gretna, Louisiana, United States TJX Companies, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Coordinator to join our team at TJX Companies, Inc. As a key member of our store operations team, you will be responsible for promoting an exceptional customer experience, leading a team of associates, and ensuring the smooth operation of our store.

Key Responsibilities
  • Customer Experience: Create a positive and welcoming environment for all customers, ensuring their needs are met and exceeded.
  • Team Leadership: Lead and motivate a team of associates, providing guidance, coaching, and feedback to ensure they are equipped to deliver exceptional customer service.
  • Store Operations: Oversee the daily operations of the store, including managing inventory, maintaining a clean and organized store environment, and ensuring compliance with company policies and procedures.
  • Training and Development: Provide training and development opportunities to associates, focusing on customer service skills, product knowledge, and sales techniques.
  • Problem-Solving: Address customer complaints and concerns in a professional and courteous manner, ensuring a positive outcome for the customer.
  • Communication: Effectively communicate with management, associates, and customers, providing clear and concise information and updates.
Requirements
  • Availability: Available to work a flexible schedule, including nights, weekends, and holidays.
  • Experience: 1 year of retail experience and 6 months of leadership experience.
  • Skills: Strong communication and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Pay: Starting pay range of $14.00 to $14.50 per hour.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.