Valley Quality Assurance Specialist
3 weeks ago
As a Quality Assurance Analyst for Customer Service at Stillwater Medical Group, you will play a crucial role in ensuring the highest level of quality in our customer service operations. Your primary responsibility will be to develop and maintain the Quality Assurance Program, which involves monitoring and evaluating the performance of our call center staff.
Key Responsibilities:
- Develop and maintain the Quality Assurance Program
- Monitor and evaluate the performance of call center staff
- Provide timely and effective feedback to staff members
- Ensure quality of departmental documentation
- Identify and address quality trends and concerns
Requirements:
- Bachelor's degree or equivalent work experience in quality assurance, call monitoring, or related field
- Minimum one year experience in a call center environment
- Excellent communication and interpersonal skills
- Ability to work well independently and in a team environment
About Us:
Stillwater Medical Group is a leading healthcare organization committed to providing exceptional patient care and service. We are dedicated to improving the health and well-being of our patients and communities. If you are a motivated and detail-oriented individual with a passion for quality assurance, we encourage you to apply for this exciting opportunity.
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