Customer Service Representative

5 days ago


Northeast Harbor, United States Bar Harbor Bank & Trust Full time

About the Role:

The Customer Service Representative is a critical position at Bar Harbor Bank & Trust, serving as the first point of contact for our customers. This role is essential to the bank's success, as Customer Service Representatives build trusted relationships with customers, support their day-to-day financial needs, and contribute to the bank's growth.

Key Responsibilities:

  • Assist customers in identifying their financial needs and recommend additional products and services to contribute to the bank's success.
  • Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
  • Gain an understanding of the banking industry and contribute to meeting branch goals in various categories, including deposits and loans.
  • Build trusting relationships with individuals in the communities served by the bank.
  • Be an active participant in and advocate for community growth and prosperity.
  • Process transactions for customers in a prompt, efficient, courteous, and professional manner.
  • Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

About the Ideal Candidate:

We are seeking an individual with an interest and experience in customer service and a working knowledge of Windows. The ideal candidate will be able to obtain general banking knowledge and master routine transactions, including account opening.

About Bar Harbor Bank & Trust:

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. We offer a competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more.



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