Food Operations Specialist
2 weeks ago
As a key member of our team at MAPCO, the Food Service Specialist plays a vital role in ensuring exceptional customer experiences and maintaining high standards of food safety and quality.
Key Responsibilities:
- Uphold the company's customer service excellence.
- Adhere to cash management policies and procedures.
- Comply with all applicable laws and regulations concerning the sale of regulated products and services.
- Follow health department safety protocols for food handling and preparation.
- Conduct thorough cleaning of the store's interior and exterior in line with company standards.
- Manage product stocking and rotation, including refrigerated and frozen items.
- Engage in training programs and meet established performance benchmarks.
- Abide by the company's conduct guidelines and ethical standards.
- Inspire team members to enhance store sales and profitability through effective selling techniques.
- Support the store manager in recruiting, developing, and training staff to meet company expectations.
- Perform additional tasks as required.
Core Competencies:
Time Management
- Utilize time efficiently and effectively.
- Focus on high-priority tasks while managing a variety of activities.
- Achieve more in less time compared to peers.
- Embrace hard work and actively seek opportunities.
- Take initiative with minimal planning.
- Prioritize customer needs and strive to meet their expectations.
- Gather direct customer feedback to inform product and service improvements.
- Approach tasks with energy and a strong drive to complete them.
- Persist in overcoming challenges and setbacks.
Physical Requirements:
Standing/Walking 50%
Lifting up to 40 pounds 10%
Bending 10%
Sitting 10%
Squatting/Stooping 5%
Climbing 5%
Reaching 10%
Ability to thrive in a fast-paced environment requiring prolonged periods of standing.
Travel Requirements: No overnight travel expected.
Handling Hazardous Materials: 5%
Qualifications:
- Previous customer service experience preferred.
- Ability to multitask effectively.
- Proficient in reading, understanding, and communicating in English at an eighth-grade level.
- Basic math skills required.
- Familiarity with basic computer and point-of-sale systems.
MAPCO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Disabled/Veterans.-
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