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Strategic Client Liaison

1 month ago

San Francisco, California, United States Dentsu Creative Full time
About the Role

We are seeking a highly skilled and experienced Strategic Client Liaison to join our team at Dentsu Creative. As a key member of our client leadership team, you will be responsible for building and sustaining relationships with senior-level clients and becoming their trusted strategic partner.

Key Responsibilities
  • Build and sustain relationships with senior-level clients and become their trusted strategic partner
  • Align the brand's strategy with partners including internal and external agencies
  • Experience leading teams through strategic development and creative ideation
  • Think collaboratively and use different capabilities in the agency to present client brand-building opportunities and agency-building initiatives
  • Increase account growth while establishing integrated cross-functional teams
  • Oversee all account operations as it relates to the business of the agency
  • Identify client issues and work with our agency partners to provide solutions
  • Provide honest and valuable counsel to agency team
  • Collaborate with agency partners as an IAT leader
  • Create applicable development plans for direct reports and junior team members
  • Empower teams through engaging career development practices; maximize learning and productivity while minimizing turnover
  • Inspire agency and client confidence and seek opportunities to promote our client relationship
  • Fuel agency culture and progress
  • In partnership with Portfolio Lead/EVP/SVP oversee client financials and account profitability
  • Analyze P&L statements and take necessary action to ensure profitability
  • Provide leadership on agency delivery; ensure all deliverables are produced on time, on budget, and meet our client's expectations
Qualifications
  • Minimum 10 years of integrated agency account management experience
  • Minimum 8 years experience as an account team leader/senior client advisor
  • Minimum 5 years in a senior supervisory role
  • Project management expert
  • Experience empowering, keeping teams on track, and participating in professional development of staff
  • Experience with financial planning and revenue forecasting
  • Experience in complex categories / rigorous corporate image businesses
About Dentsu Creative

Dentsu Creative is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients.

Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.