Dispatch Operations Manager

3 days ago


Midlothian, Virginia, United States SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton Full time
About Us: SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton is a family-run business that values its employees and the community it serves. We have been recognized as one of the Top Workplaces in Richmond and Chesapeake and offer a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.

Your Role: As a Dispatch Coordinator, you will assist with scheduling a team to the customers location to assess the work that would need to be completed. This is an exciting opportunity to work in a fast-paced office environment and make a real difference in people's lives.

Responsibilities:
  • Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
  • Review and maintain the scheduling software so that appropriate teams are routed accordingly
  • Perform detailed and accurate data entry
  • Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
  • Collaborate and assist with other departments, as needed

What We Offer:
  • Estimated salary: $45,000 - $65,000 per year, depending on experience
  • Competitive compensation
  • Superior benefits
  • Career progression
  • Professional development
And more.

This role requires a high school diploma/GED and at least 2 years of customer service and/or office-related experience. Prior dispatch experience is preferred but not required. You must be able to multitask and remain detail orientated, as well as be knowledgeable in relevant computer applications.
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