Branch Operations Supervisor

4 days ago


Midlothian, Virginia, United States First Citizens Bank Full time
Job Summary

This is a challenging role for an experienced banking professional to oversee the operational management of a branch location, ensuring compliance with all branch operations policy and procedures. The successful candidate will be responsible for managing daily branch operations, maintaining accurate records, and resolving discrepancies in transactions and cash.

About First Citizens Bank

First Citizens Bank is a leading financial institution dedicated to providing exceptional customer service and innovative banking solutions. As a member of our team, you will have the opportunity to work in a dynamic environment that values teamwork, professionalism, and continuous learning.

Responsibilities
  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
Requirements
  • High School Diploma or GED and 2 years of experience in Financial services, customer service, bank operations, or branch operations management
  • Preferred Area of Experience: Management or supervisory experience
Estimated Salary Range:

$60,000 - $80,000 per year, depending on qualifications and experience.



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