Spa Concierge

22 hours ago

Avon, Colorado, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and experienced Spa Concierge to join our team at The Ritz-Carlton. As a key member of our spa team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and relaxing experience.

Key Responsibilities
  • Schedule services for individuals and large groups using spa/salon reservations software system
  • Call guests to confirm scheduled services and answer questions about available services
  • Update the reservations/cancellations list throughout the day and inform providers of last-minute changes
  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
  • Promote and sell spa/salon services
  • Process guest payments for spa/salon services and obtain payment authorization as needed
  • Accept and log cash tips for employees
  • Balance, scan, and drop receipts with Accounting
  • Notify Engineering of maintenance and repair needs
Requirements
  • High school diploma or G.E.D. equivalent
  • Less than 1-year related work experience
  • No supervisory experience
  • License or Certification: None
Benefits

We offer a competitive salary and a range of benefits, including 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts and other wellness benefits.

We are an equal opportunity employer and believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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