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Spa Concierge

1 month ago


Avon, Colorado, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and experienced Spa Concierge to join our team at The Ritz-Carlton. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Schedule services for individuals and large groups using our spa/salon reservations software system.
  • Confirm scheduled services with guests and answer questions about available services.
  • Update the reservations/cancellations list throughout the day and inform providers of last-minute changes.
  • Check in guests for appointments, confirm their first and last name, and provide a general spa orientation upon arrival.
  • Promote and sell spa/salon services to our guests.
  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Accept and log cash tips for employees and balance, scan, and drop receipts with Accounting.
  • Notify Engineering of maintenance and repair needs.
Requirements
  • High school diploma or G.E.D. equivalent.
  • Less than 1-year related work experience.
  • No supervisory experience.
  • None
Benefits

We offer a competitive hourly rate of $21.50, as well as a range of benefits, including 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts, and other wellness benefits.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in empowering our employees to be creative, thoughtful, and compassionate, and we strive to create experiences that stay with our guests long after they leave us.