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Customer Service Representative

2 months ago

Barnwell South Carolina, United States IGA Southeast Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Cash Handling Specialist to join our team at IGA Southeast. As a key member of our cash office team, you will be responsible for ensuring the accuracy and security of our cash handling processes.

Responsibilities:

  • Sales and Cash Handling:
    • Prepare weekly cash reports and accompanying documentation.
    • Maintain sales-related information.
    • Process invoices and transfers as assigned.
    • Process beer/wine payments.
  • Cash Related Activities:
    • Prepare bank deposits according to company policy.
    • Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.).
    • Handle payroll check approval/cashing according to company policy.
    • Ensure that an accurate daily cash count is completed.
    • Process guest needs such as money orders, stamps, lottery tickets, etc.
    • Process returned checks according to policy.
  • Cash Office Security:
    • Ensure the security of the cash office and store funds.
    • Maintain accountability standards of cashier tills.
    • Maintain supplies needed for front end and cash office.
  • Cashier/Guest Service Clerk Performance Reports:
    • Monitor and analyze the Operator Activity Report.
    • Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
    • Maintain daily front-end schedule to ensure proper guest service level throughout the day.
  • Additional Responsibilities:
    • Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
    • Perform all other duties as assigned by management.

Requirements:

  • Friendly, outgoing personality.
  • Ability to work well with others.
  • Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
  • Ability to read and understand information and direction.
  • Knowledge of front end operations.
  • Ability to supervise host including training and development.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Effective communication and guest service skills.
  • Must be at least 18 years old.
  • Ability to stand for extended periods of time.
  • Demonstrate successful use of math skills.
  • Ability to work well with computers.