New Vehicle Sales Consultant

4 days ago

Denver, Colorado, United States Phil Long Ford of Denver Full time

Job Title: New Vehicle Sales Consultant

Job Summary:

Sell new vehicles at dealership gross profit, volume, and customer satisfaction standards.

Key Responsibilities:

  • Sell and deliver a minimum number of vehicles per month.
  • Write complete sales orders and process paperwork in accordance with dealership policies.
  • Utilize dealership sales control and follow-up systems.
  • Attend product and sales training courses as requested by sales manager.
  • Keep up-to-date on new products and services within the industry.
  • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintain a prospect development system.
  • Conduct business in an ethical and professional manner.
  • Satisfy the transportation needs of new-vehicle purchasers.
  • Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explain product performance, application, and benefits to prospects.
  • Describe all optional equipment available for customer purchase.
  • Offer test drives to all prospects. Follow dealership procedure to obtain proper identification from customer prior to test drive.
  • Exhibit high level of commitment to customer satisfaction.
  • Know and understand federal, state, and local laws that govern retail auto sales.
  • Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
  • Keep abreast of new products, features, accessories, etc., and their benefits to customers.
  • Know and understand equity and values, and explain depreciation to the customer.
  • Ensure that the sales manager has an opportunity to meet each customer.
  • Turn 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
  • Prepare sold vehicles for customer delivery prior to customer arrival.
  • Deliver vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork.
  • Introduce customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  • Schedule first service appointment.
  • Follow up on all post-delivery items, tag/title work, 'we-owes,' and special requests to ensure that all customer expectations are met.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
  • Attend sales meetings.
  • Maintain professional appearance.
  • Other tasks as assigned.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations:

  • State Sales License
  • Valid Driver's License

Benefits (Eligibility dependent upon employment status):

• Medical
• Dental
• Vision
• PTO
• 401k
• FSA/ HSA/ HRA
• Basic Life Insurance
• Short Term/ Long Term Disability
• Legal Insurance
• Employee Assistance Program

• Onsite Fit Factories
• Employee Clinics

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