Product Manager for IT Service Management

1 day ago


Dauphin PA USA, United States State of Pennsylvania Full time
Job Title: Product Manager for IT Service Management

Are you passionate about delivering exceptional IT service experiences? We are seeking a skilled Product Manager to lead the management, configuration, and optimization of our ServiceNow platform.

Job Summary:

The Product Manager for IT Service Management will be responsible for the full product lifecycle, from ideation and strategy development to implementation and continual improvement. You will work closely with business and IT leadership to understand customer needs and ensure the ServiceNow platform evolves to meet both IT and broader employee requirements.

Key Responsibilities:
  • Lead the management, configuration, and optimization of the ServiceNow platform
  • Develop and implement strategies to improve IT service delivery experiences
  • Collaborate with business and IT leadership to understand customer needs and requirements
  • Work closely with cross-functional teams to ensure seamless integration and delivery of IT services
  • Continuously monitor and improve IT service delivery processes and metrics
Requirements:
  • At least 5 years of combined product management and ServiceNow experience
  • At least 5 years of experience in a large enterprise IT environment or managing ITSM platforms across multiple business units or teams
  • ServiceNow certification (e.g., Certified System Administrator or Certified Implementation Specialist)
  • Familiarity with emerging trends in ITSM and the broader ServiceNow ecosystem (e.g., AI, automation, and integrations with other enterprise platforms)
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

We are an equal employment opportunity employer and value diversity and inclusion in the workplace. If you are passionate about delivering exceptional IT service experiences and have the skills and experience to succeed in this role, we encourage you to apply.


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