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Customer Care Associate

2 months ago

Tempe, Arizona, United States Whylongwood Full time

Overview

Whylongwood is seeking a dedicated Customer Service Representative to enhance our commitment to delivering outstanding support to our expanding clientele. This role presents a unique opportunity to grow with the organization and contribute to shaping our future initiatives. The selected candidate will manage incoming communications and proactively reach out to customers on a daily basis. The primary objective of this position is to ensure exceptional customer satisfaction. A keen awareness of customer needs and a positive demeanor are essential.

Key Responsibilities

  • Deliver top-notch customer service to our clients.
  • Address incoming inquiries and resolve issues independently, escalating when necessary.
  • Proactively engage with customers to address account-related concerns.
  • Adapt to perform various tasks as required.

Required Skills and Qualifications

  • Strong verbal communication abilities.
  • 1-2 years of experience in a call center or collections setting is advantageous.
  • Preferred background in collections.
  • Proficient in Microsoft Office Suite (Excel and Word).
  • Ability to work independently and efficiently without supervision.
  • A desire to thrive in a fast-paced, dynamic entrepreneurial atmosphere.
  • Bilingual skills are a plus.