Epic Systems Analyst

2 months ago

Irving, Texas, United States Christus Health Full time
About the Role

We are seeking a highly skilled Epic Analyst to join our team at Christus Health. As an Epic Analyst, you will play a critical role in designing, building, and optimizing our assigned applications in a timely and high-quality manner.

Key Responsibilities
  • Analyze business issues/requirements and workflows to apply application knowledge and meet operational and organizational needs.
  • Collaborate with customers, operational leaders, and vendors to design, build, and optimize assigned applications.
  • Provide application support and optimization, working closely with the Service Desk to respond to service requests.
  • Develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes.
  • Collaborate across project borders with other teams, thinking outside the box and proposing practical solutions to issues.
  • Provide oversight and project management to assigned tasks, demonstrating a solid/working level of subject matter expertise.
  • Utilize application training, application websites, and application resource materials regularly and effectively, guiding newer team members in utilizing these resources.
  • Proactively identify opportunities to enhance customer usability, efficiency, and/or experience, representing user needs and expectations in larger, more complex system updates and enhancements.
  • Perform working-level process and requirement analysis, including process mapping, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross-team solutions.
  • Able to clearly articulate complex design, configuration issues to end users and project stakeholders, maintaining relationships with end-user leadership post-engagement.
  • Contribute to strategy discussions by identifying options with associated pros and cons with team members, facilitating timely decisions and making sound decisions even in the absence of complete information.
  • Adhere to organization standards for system configuration and change control, demonstrating strong technical proficiency in application-specific design and configuration.
  • Collaborate and develop strong relationships with end-user communities, customers, and business partners, sharing industry best practices from vendors with operational leaders.
  • Coordinate code changes with appropriate vendors related to financial and business application issues, collaborating with technical teams to identify and infrastructure-related issues that have resulted in application issues.
  • Share industry best practices from vendors with operational leaders, demonstrating increasing technical knowledge of assigned applications, including relationships of infrastructure and impact to users if unavailable.
  • Serve as a liaison between business operations and providers, internal information technology, system users, and vendors, working within defined project objectives for issue and problem resolution.
  • Follow strict change management processes, ensuring proper approval, testing, and validation of system changes, delivering written documentation to end-users and leadership that shows consistency and attentive review.
  • Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors, managing his/her work in an effective and agreeable way among peers.
  • Proactively and independently troubleshoot and resolve moderate incidents and requests without direction, maintaining high standards for quality of work for self and others.
  • Manage medium complexity projects/requests, collaborating with team members as needed, proactively evaluating all new release and functionality of applications.
  • Complete assigned courses within Healthstream, other electronic tracking tools for educational-related material, or attend presentations in person as assigned, ensuring the services provided contribute to the successful accomplishment of the primary mission of the department.
  • Escalate when SLAs are breached or appropriate vendor action is not occurring, may be required to travel to perform duties, and may be required to work long hours during critical problems and on-call rotation.
  • Assist in preparation and conducting of continuing formal or informal training sessions for users and co-workers, identifying and seizing new opportunities, displaying a can-do attitude in good and bad times, and stepping up to handle tough issues.
Requirements
  • Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
  • Ability to present complex data in a meaningful method, i.e., charts, graphs.
  • Ability to adjust to and implement change.
  • Problem-solving skills.
  • Multitasking skills.
  • Work as a team member.
  • Proficient in Microsoft applications including Word, Excel, and PowerPoint.
  • Excellent customer service skills.
  • Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
  • Strong organizational skills in managing multiple priorities.
  • 3+ years of experience.
  • 2+ years within healthcare, business, or information systems.
  • Solves moderate incidents without direction.
  • Develops new functionality for requests with little direction.
  • Works in a team setting, sharing information and assisting other junior-level team members.
  • Possesses detailed healthcare knowledge and systems expertise.
  • Makes decisions regarding own work on primarily routine cases.
  • Works under minimal supervision, uses independent judgment requiring analysis of variable factors.
  • Collaborates with senior team members to develop approaches and solutions.
  • Mentors and may train team members within own functional or application.
  • Associated certifications on area of focus, preferred.
  • For Epic Analysts:
  • Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date).
  • Certifications or proficiencies must stay current by maintaining new version training.

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