Epic Systems Analyst

4 weeks ago

Irving, Texas, United States Christus Health Full time

About the Role:

The Application System Analyst I serves as a liaison between system end-users, operational leaders, and vendors to design, build, and optimize assigned applications in a timely and high-quality manner. This role requires analyzing business issues/requirements and workflows, applying application knowledge to meet operational and organizational needs, and collaborating with customers to implement medium to high complexity activities of assigned software.

Key Responsibilities:

  • Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
  • Collaborate across project borders with other teams, think outside the box, and propose practical solutions to issues.
  • Apply basic understanding of information technology, including systems, applications, operations, and support, and utilize application training, application website, and application resource materials regularly and effectively.
  • Clearly understand customer needs and expectations, accurately document business processes and workflows, and communicate these with project team and stakeholders.
  • Provide clear and organized status reporting on key project areas to be used as external communications to stakeholders.
  • Perform basic process and requirement analysis, including process mapping through current flow charts, documents, requirement elicitation, and specification gathering in support of root cause problem solving and negotiating creative solutions.
  • Consistently follow up with end users, able to ask the right questions to obtain understanding of end-user issues and needs, and seek information from others when end-user issues appear to pose significant risks.
  • Demonstrate decision making based on facts (vs assumptions), routinely research multiple avenues to identify viable options, and contribute to strategy discussions by identifying options with associated pros and cons with team members.
  • Adhere to organization standards for system configuration and change control.
  • Demonstrate core technical proficiency in application, able to independently design and configure application, and has a basic understanding of and performs fact/data gathering and analysis with limited direction.
  • Collaborate and develop strong relationships with end-user communities, customers, and business partners.
  • Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.
  • Coordinate code changes with appropriate vendor related to financial and business application issues.
  • Collaborate with Technical Team to identify and infrastructure-related issues that have resulted in application issues.
  • Share industry best practices from vendors with Operational Leaders.
  • Demonstrate increasing technical knowledge of the assigned application, including relationships of infrastructure and impact to user if unavailable.
  • Serve as a liaison between business operations and providers, internal information technology, system users, and vendors working within the defined project objectives for issue and problem resolution.
  • Follow strict change management processes ensuring proper approval, testing, and validation of system changes.
  • Written documentation requires minimal to no edits, has the confidence of the requestors and project team.
  • Associate is able to recognize his/her skills, habits, work ethic, and behaviors and use them to manage his/her work. Associate is able to receive and process constructive feedback and affect adjustments to his/her skills, habits, work ethics or behaviors in a positive way.
  • Proactively and independently troubleshoot and resolve minor incidents and requests.
  • Complete tasks with attention to detail and high level of quality, perform self-review process prior to completion, and design configuration require minimal additional QA by peer or lead analyst.
  • Manage low to medium complexity projects/requests, collaborate with team members as needed.
  • Complete assigned courses within Healthstream, other electronic tracking tools for educational related material, or attend presentations in person as assigned.
  • Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.
  • Ensure vendors meet agreed upon SLAs and follow processes.
  • May be required to travel to perform duties.
  • May be required to work additional hours as needed during critical problems.
  • Identify and seize new opportunities, display can-do attitude in good and bad times, and step up to handle tough issues.
  • Perform other duties as assigned.

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