Epic Systems Analyst

1 month ago

Irving, Texas, United States Christus Health Full time

Job Summary:

The Application Systems Analyst II serves as a liaison between system end-users, operational leaders, and vendors to design, build, and optimize assigned applications in a timely and high-quality manner. This role requires strong technical proficiency in application-specific design and configuration, as well as excellent communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.

Responsibilities:

  • Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
  • Collaborate across project borders with other teams, think outside the box, and propose practical solutions to issues.
  • Demonstrate a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas.
  • Thorough knowledge and understanding of operations, proactively identify opportunities to enhance customer usability, efficiency, and/or experience, and represent user needs and expectations in larger, more complex system updates and enhancements.
  • Perform working-level process and requirement analysis, including process mapping, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross-team solutions.
  • Able to clearly articulate complex design, configuration issues to end-users and project stakeholders, maintain relationships with end-user leadership post-engagement, and proactively address end-user conflicts.
  • Contribute to strategy discussions by identifying options with associated pros and cons with team members, facilitate making timely decisions, and make sound decisions even in the absence of complete information.
  • Adhere to organization standards for system configuration and change control, and collaborate and develop strong relationships with end-user communities, customers, and business partners.
  • Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, create efficiencies, and ensure optimal operational processes.
  • Coordinates code changes with appropriate vendors related to financial and business application issues, and collaborates with Technical Team to identify and infrastructure-related issues that have resulted in application issues.
  • Share industry best practices from vendors with Operational Leaders, demonstrate increasing technical knowledge of the assigned application, including relationships of infrastructure and impact to user if unavailable.
  • Serves as a liaison between business operations and providers, internal information technology, system users, and vendors working within the defined project objectives for issue and problem resolution.
  • Follows strict change management processes ensuring proper approval, testing, and validation of system changes, and written documentation delivered to end-users and leadership shows consistency and attentive review.
  • Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors, and manages his/her work in an effective and agreeable way among peers.
  • Proactively and independently troubleshoot and resolve moderate incidents and requests without direction, maintains high standards for quality of work for self and others, and provides oversight and feedback on team member design, configuration, and deliverables.
  • Manages medium complexity projects/requests, collaborates with team members as needed, proactively evaluates all new release and functionality of applications, and completes in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational-related material, or attends presentations in person as assigned.
  • Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department, escalates when SLAs are breached or appropriate vendor action is not occurring, and may be required to travel to perform duties.
  • May be required to work additional hours as needed during critical problems, assist in preparation and conducting of continuing formal or informal training sessions for users and co-workers, identifies and seizes new opportunities, displays a can-do attitude in good and bad times, and steps up to handle tough issues.
  • Performs other duties as assigned.

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